Shipping policy

At Sculptics, we want your order to reach you safely, quickly, and without hassle. Please read our shipping policy carefully before placing your order.

Order Processing Time

Once your order is placed successfully, our team begins processing it as soon as possible.

Most orders are processed within 24 business hours. Orders placed on Sundays or public holidays may be processed on the next working day.

Once your order is packed and dispatched, you will receive shipping updates through SMS, email, or WhatsApp, depending on the contact details provided during checkout.

Shipping Charges

We offer free shipping on orders above ₹500.

For orders below ₹500, shipping charges, if applicable, will be shown at checkout before you complete your purchase.

Delivery Timeline

Estimated delivery time is usually 3–7 business days after dispatch, depending on your location and courier availability.

Delivery to remote locations, non-serviceable pin codes, or areas affected by weather, strikes, holidays, or courier delays may take additional time.

Please note that delivery timelines are estimates and may vary due to factors beyond our control.

Cash on Delivery Orders

Cash on Delivery orders are available on our website.

For COD orders, customers are requested to keep the exact amount ready at the time of delivery. In some cases, our team or courier partner may contact you to confirm the order before dispatch.

If a COD order is refused at delivery or if the customer is unavailable repeatedly, future COD orders may be restricted.

Order Tracking

Once your order is shipped, tracking details will be shared with you via SMS, email, or WhatsApp.

You can use the tracking link to check the current status of your shipment. If you do not receive tracking details within a reasonable time after placing your order, you can contact our support team for help.

Incorrect Address or Contact Details

Please make sure your shipping address, phone number, and pin code are correct before placing your order.

Sculptics will not be responsible for delivery delays, failed delivery, or lost shipments caused by incorrect or incomplete customer details.

If you notice an error in your shipping details, contact us as soon as possible before the order is dispatched. Once the order is shipped, changes may not be possible.

Failed Delivery Attempts

Our courier partner may attempt delivery more than once depending on their delivery policy.

If the customer is unavailable, refuses delivery, or does not respond to the courier partner, the order may be returned to our warehouse.

In such cases, re-shipping may be subject to additional charges.

Damaged Package on Delivery

If your package appears damaged, opened, or tampered with at the time of delivery, please do not accept the order.

If you receive a damaged product inside the package, contact us within 48 hours of delivery with your order number and clear photos/videos of the package and product.

After reviewing the issue, we will offer a suitable solution such as replacement, refund, or further assistance as per our policy.

Delays Beyond Our Control

Sculptics is not responsible for shipping delays caused by courier issues, natural disasters, public holidays, strikes, lockdowns, incorrect addresses, or other situations beyond our control.

However, our support team will always try to help you track your order and resolve delivery-related concerns.

Contact Us

For any shipping-related questions, please contact us:

Email: beyondordinarycom@gmail.com

Please include your order number when contacting us so we can help you faster.

Thank you for shopping with Sculptics. We’re committed to delivering your order safely and smoothly.